Internal knowledge base software

Knowledge management software is used to create an online knowledge base where business knowledge can be created, stored, shared, and managed effectively. An internal knowledge base software aka internal kb is a knowledge bank created by an employer to be consumed strictly by their employees. It supports both internal and external knowledge base. And how you collect, process, retrieve and use that information will increasingly become a point of competitive difference. Your accounting team, hr department, sales representatives, and. A knowledge base is a selfserve online library of information about a product, service, department, or topic.

Apr 17, 2018 the microsoft knowledge base is regularly updated, expanded, and refined to help make sure that you have access to the very latest information. Our customers at guru love our internal knowledge base solution for a couple of. Internal knowledge base safeharbor knowledge solutions. In order to create your own internal knowledge base architecture plan, you will need to answer a number of very simple questions and, at the end of the process, you will know how to do it. Tettra is a simple, integrated wiki for highperformance teams that helps you manage and share organizational knowledge. An internal knowledge base should be available to all employees to easily capture and share that tacit knowledge. Transfer expertise from experienced employees and make them available to beginners. An internal company knowledge base or an internal kb is an employee knowledge base created by a company strictly for internal use.

Internal help desk ticketing system internal knowledge base. Knowledge base is one of the critical tools for both customer support and internal knowledge management. A blueprint on how to plan your internal knowledge base helpjuice. This makes onboarding new teammates much faster and answering questions less repetitive. Zendesk allows support teams to create a robust internal knowledge base that grows and improves over time, making sure support agents always have quick access to the information they need. Both your customers, and employees can now access information within seconds. How to create an internal knowledge base for employees. With an internal knowledge base, the information is meant to be accessed by employees of the organization to help them perform their job functions. Say so long to hunting through email and sticky notes to find that allimportant howto just add critical info to the knowledge base and share with your fellow it pros. Before you start creating your own internal knowledge base blueprint, here are some quick tips how to prepare yourself for the process. The data in your knowledge base can come from anywhere. Sign up for the 15 days free trial version of proprofs knowledge base software to. Empower your enterprise with kps knowledge sharing tools. Consider it to be a 247 instant selfhelp that employees can source whatever information they want, whenever they want, from wherever they are.

Like to share content with fellow it pros and encourage users to help themselves. Internal ticketing system and knowledge base software to centralize, manage and track internal support queries, issues, problems, project and tasks. Whats the best tool for an internal company knowledge base. As you begin to build and contribute to your internal knowledge base, it becomes an invaluable, centralized resource. Sign up for the 15 days free trial version of proprofs knowledge base software to know more. Create and publish articles from scratch, identify similar articles or import the knowledge base from external sources. How to build an internal knowledge base is a common question that firms have these days.

Zendesk guides internal knowledge base software is intuitive and easy to use, and its built for employees at all levels. Powerful knowledge base management tools give you full control over your support content, increase productivity, improve customer satisfaction scores and reduce operational costs. Effectively grow and cultivate the intellectual power of your organization. The internal knowledge base software gives your company a single place for all of your members to breathe. For example, one environment where an internal knowledge base can be useful is an it support call center. A knowledge base improves staff productivity and eliminates time wasted searching for information. Store information for customer support, company intranet, employee training, and more with our secure knowledge management software. A blueprint on how to plan your internal knowledge base. Our knowledge sharing technology enables organisations to store, create and maintain their knowledge within one easily accessible knowledge platform. Mar 15, 2018 the importance of a good internal knowledge base. Weve been using proprofs knowledge base software for quite some time now, and i would say it is the best software to create an internal company knowledge base. With spiceworks free knowledge base kb software, youll be able to. The purpose of knowledge base software is to allow you to host your knowledge basecorporate wiki in one centralized hub.

Its got a variety of features that allow you to write, edit and publish content easily. Streamline team communication with internal knowledge base software. Safeharbor delivers cuttingedge community forums and knowledge base software. It provides a simple online knowledge base software thats beautiful, searchable, social media ready and responsive for the mobile. Typically, contributors who are well versed in the relevant subjects add to and expand the knowledge base. And because its always available, customers and support agents can use this selfservice portal to find the right information. Beyond improving employee morale and engagement, a good internal knowledge base software has several key benefits, including. Create a user manual publish policies and procedures manage project documents provide training materials.

Bitrix24s internal knowledge base software helps you organize and store all important data and documents in one place for easy retrieval. With easy content creation, organization, and a powerful search engine, confluence provides an accessible platform for knowledge management to help employees and customers help themselves. Timelapse is the place to organize and share knowledge, whether its for a customer help center, an internal team knowledge base or a partner portal. What are good examples of knowledge base software for.

Tettra is an internal knowledge base with smart workflows to help you answer repetitive questions. Bitrix24 internal knowledgebase software is completely free, easy to use, and will help organize your companys information. Knowledge base software safeharbor knowledge solutions. Knowledge management knowledge base knowledge base software. Easily manage support content and improve customer service. Online knowledge management system software proprofs. Internal help desk ticketing system internal knowledge.

Internal knowledge base software offers a great way for companies to provide employees with important, easytofind information about any topic and ensures that your team knows immediately where to go if anyone has a question. The definitive guide to internal knowledge base software. Ideally, what you want is a knowledge base software which is. Its time to revolutionize your traditional internal knowledge base and empower your employees and the teams that support them with a more intelligent way to access information. Using keywords and query words in knowledge base articles may help you find the content that you are looking for more quickly. Best knowledge base, faq software supportbee supportbee. Free open source windows knowledge management software. Knowledge management is the process of creating, sharing, using and managing the knowledge and information of an organization.

Your internal knowledge base is a powerful resource for your entire team. Employee knowledge sharing software internal knowledge base. Smartsupport lets you streamline customer support and web selfservice with an intuitive knowledge base software platform. Im the founder of helpjuice with im the director of success at helpjuice weve helped thousands of companies create the perfect knowledge base, including customers like from big name brands incl. Confluence is knowledge base software that gives teams quick and easy access to solutions. There are dozens of free internal knowledge base software providers out there. Whether you want important company documents to be displayed to new employees or instructions on how to clean the coffee machine, bitrix24 free internal knowledge base software does it all. What are good examples of knowledge base software for customer support. In this guide well be covering exactly what internal knowledge base software is, what its used for, the benefits of internal knowledge base software, and tips for choosing one thats right for your business. What is the best internal knowledge base solution for teams. Managing knowledge streamlines business processes, makes informationgathering effortless and reduces support tickets both internal and external. How to query the microsoft knowledge base by using keywords. Apr 10, 2019 how to build an internal knowledge base is a common question that firms have these days. Improving internal knowledge base software bold360.

But, even though all internal databases have the same basic function, each platform offers a unique set of features. Flowlus internal knowledge base software keeps knowledge of your team in one place. Knowledge is the oxygen that keeps your company going, and oxygen should always flow in one unified direction. How to create a good internal knowledge base software. Motadatas knowledge base software is a complete framework to enable your it staff with the information they need, wherever whenever. Before you start creating your own internal knowledge base blueprint, here are. Tettra helps you document important processes, policies, and procedures in one centralized place. Weve been using proprofs knowledge base software for quite some time now, and i would say it is the best software to create an internal company knowledge. Zendesk guide offers knowledge management software that is simple to customize and use as either an internal knowledge base, an it knowledge base, a support agentonly knowledge base, or a customer facing faq tool. There are two common deployments of a knowledge base. Internal knowledge base its a fact that as your company grows in the digital world, you will find yourself in seas of information. Safeharbor also provides a full range of knowledge base management services and contact center solutions.